ibex and Guru Announce Strategic Partnership to Digitally Transform Knowledge Management for Customer Support at ViVE Conference

Ibex limited

Partnership combines world-class customer support with innovative cloud-based technology to improve customer service productivity

MIAMI, March 07, 2022 (GLOBE NEWSWIRE) — ibex (NASDAQ: IBEX), a global leader in end-to-end business process outsourcing (BPO) and customer engagement technology solutions, and Guruthe collaborative knowledge management solution for digital workspaces, today announced a strategic partnership that will improve the efficiency of customer support agents in the health and wellness industry, as well as in all other sectors.

Companies urgently need to digitally transform the way they collect, curate and distribute knowledge to ensure that every person they hire has the most accurate, reliable and up-to-date information they need to do business. their best. Easy access to information is especially critical to providing effective and efficient customer support.

“There is a real need for businesses to improve the quality of service they provide to their customers in this new hybrid working reality and making information easy to find is a key step towards achieving this goal,” said Jim Ferrato, chief information officer at ibex. . “We are thrilled to partner with Guru to combine ibex’s best-in-class customer support with Guru’s innovative knowledge management software to speed up service delivery and make customer support representatives more productive, reducing the overall cost of providing excellent service.”

Guru’s technology organizes information and makes it securely accessible wherever employees work, keeping teams connected, confident and engaged. With Guru, information flows seamlessly through the organization, reducing meeting and discussion fatigue and eliminating time wasted searching for information, allowing team members to be more productive. Guru makes it easier and faster to share product information, streamline internal communication, and onboard employees.

“The proliferation of apps, messages and content in businesses of all sizes has exploded, and Guru is dedicated to relieving the burden of information overload from employees,” said Rick Nucci, CEO of Guru. “By combining Guru’s software with ibex’s global BPO customer support capabilities, companies will be able to deliver exceptional quality of service to improve customer satisfaction and retention.”

About ibexes
ibex offers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology and end-to-end customer engagement solutions to help businesses acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model comprised of 34 operational facilities around the world, while deploying next-generation technology to deliver superior customer experiences to many of the world’s leading companies in retail. retail, e-commerce, healthcare, fintech, utilities and logistics. To learn more, visit our website at ibex.co and join us on LinkedIn.

About Guru
Guru is the collaborative knowledge management solution behind the next generation of knowledge workers. With hundreds of clients, including leading companies like Shopify, Square, Noom, and Zoom, Guru is reshaping the way teams create, find, and share institutional knowledge to deliver engaging customer experiences. Founded by enterprise software veterans Rick Nucci and Mitchell Stewart, Guru has offices in Philadelphia, Pennsylvania, and San Francisco, California, and is backed by leading venture capital firms Accel Partners, Thrive Capital, Emergence Capital and FirstMark Capital, with additional funding from the Slack Fund and Michael Dell’s MSD Capital. Learn more about www.getguru.com or follow @Guru_HQ on Twitter.

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